Example Curriculum
Products
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days
days
after you enroll
External Communication Checklists
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days
days
after you enroll
Daily Tasks and Resources
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days
days
after you enroll
Enquiries - Consumer
Available in
days
days
after you enroll
- Introduction (1:23)
- Checklist (1:28)
- Australian Credit License (1:55)
- Consent - Telco and Finance (2:15)
- Consent - Energy (2:25)
- Creditors Must Be Members Of An EDR Scheme (1:24)
- Disclosure (2:32)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telco (2:42)
- Fraud (1:18)
- Creditor Refuses Or Fails To Provide Documentation (2:19)
- Timeframes (1:21)
- Competency Assessment
- Quiz
Enquiries - Commercial
Available in
days
days
after you enroll
- Introduction (1:01)
- Checklist (2:02)
- Consent (1:08)
- Creditor Not Accepting Our PCF and Request for Documentation (2:08)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telecommunications (2:42)
- Fraud (1:18)
- Guarantee Indemnity (2:06)
- Timeframes (0:43)
- Competency Assessment
How to read interaction notes
Available in
days
days
after you enroll
Repayment History Information and Credit Limit - Consumer
Available in
days
days
after you enroll
- Introduction (0:50)
- Checklist (1:36)
- Australian Credit License (1:55)
- Creditors Must Be Members Of An EDR Scheme (1:24)
- Fraud (1:18)
- Domestic Or Family Violence (2:39)
- COVID-19 (2:06)
- Contacting Clients Via Their Preferred Method Of Contact (1:34)
- Consent (2:15)
- Disclosure (2:32)
- Disputing Liability (1:10)
- Hardship (3:14)
- Listed After Bankruptcy (1:50)
- Misleading Or Deceptive Conduct (1:11)
- Account Paid But Not Updated (1:10)
- RHI Number Sequence Incorrect Or Client Paid In The Grace Period (1:40)
- Excessive Contact Or Contact After Hours (4:30)
- Request For Documentation (2:19)
- Creditor Rejecting Our PCF - Finance and Energy (1:19)
- Creditor Rejecting Our PCF - Telecommunications (1:19)
- Responsible Lending (2:32)
- Timeframes (1:21)
- Circumstances Beyond The Client's Control (1:42)
- Client Didn't Benefit From The Account (2:13)
- Correspondence Must Be Reflected In Notes (1:15)
- Updating Credit Limit
- Template Emails
- Competency Assessment
Financial Hardship Information
Available in
days
days
after you enroll
Defaults - Consumer
Available in
days
days
after you enroll
- Introduction (1:02)
- Checklist (1:33)
- Australian Credit License (1:55)
- EDR Scheme (1:24)
- Fraud (1:18)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telecommunications (2:42)
- Statute Of Limitations (0:55)
- Circumstances Beyond The Client's Control - Finance (1:42)
- Circumstances Beyond The Client's Control - Telecommunications (1:37)
- Circumstances Beyond The Client's Control - Energy (1:24)
- COVID-19 - Finance (2:06)
- COVID-19 - Telecommunications (1:36)
- COVID-19 - Energy (1:48)
- Client Didn't Benefit From The Account - Finance (2:13)
- Client Didn't Benefit From The Account - Telecommunications (0:58)
- Contacting Clients Via Their Preferred Method Of Contact (1:34)
- Consent - Finance and Telecommunications (2:15)
- Consent - Energy (2:25)
- Disclosure (2:32)
- Creditor Rejecting Our PCF - Finance and Energy (1:19)
- Creditor Rejecting Our PCF - Telecommunications (1:19)
- Disputing Liability - Finance (1:10)
- Disputing Liability - Telecommunications (2:01)
- Disputing Liability - Energy (1:49)
- Default Amount (0:35)
- 60 days arrears (0:53)
- Notices - Finance (4:20)
- Notices - Lease (4:11)
- Notices - Telecommunications (2:43)
- Notices - Energy (2:14)
- Hardship - Finance (3:14)
- Hardship - Telecommunications (3:54)
- Hardship - Energy (3:11)
- Listed After Bankruptcy (1:50)
- Misleading Or Deceptive Conduct (1:11)
- Account Paid But Not Updated (1:10)
- Excessive Contact Or Contact After Hours (4:30)
- Request For Documentation (2:19)
- Responsible Lending - Finance (2:32)
- Responsible Lending - Telecommunications (2:56)
- Timeframes (1:21)
- Correspondence Must Be Reflected In Notes (1:15)
- Competency Assessment
Defaults - Commercial
Available in
days
days
after you enroll
- Intro (0:46)
- Checklist (2:01)
- Creditor Not Accepting Our PCF and Request for Documentation (2:08)
- Consent (1:08)
- Statute Of Limitations (0:55)
- Timeframes (0:43)
- Notices (1:04)
- Default Amount (0:35)
- Default Amount Higher Than The Notice (1:08)
- Guarantee Indemnity (2:06)
- Contacting The Company and Guarantor (0:43)
- Paid But Not Updated (0:55)
- Listed After Bankruptcy (1:51)
- Hardship (2:57)
- COVID-19 - Finance (2:15)
- COVID-19 - Energy (1:48)
- COVID-19 - Telecommunication (1:36)
- Circumstance Beyond The Client's Control - Finance (1:43)
- Circumstance Beyond The Client's Control - Energy (1:24)
- Circumstance Beyond The Client's Control (1:37)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telecommunications (2:42)
- Fraud (1:18)
- Competency Assessment
Serious Credit Infringements
Available in
days
days
after you enroll
- Introduction (2:07)
- Checklist (1:47)
- Australian Credit License (1:55)
- EDR Scheme (1:24)
- Fraud (1:18)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telecommunications (2:42)
- Statute Of Limitations (0:55)
- Circumstances Beyond The Client's Control - Finance (1:42)
- Circumstances Beyond The Client's Control - Telecommunications (1:37)
- Circumstances Beyond The Client's Control - Energy (1:24)
- COVID-19 - Finance (2:06)
- COVID-19 - Telecommunications (1:36)
- COVID-19 - Energy (1:48)
- Client Didn't Benefit From The Account - Finance (2:13)
- Client Didn't Benefit From The Account - Telecommunications (0:58)
- Contacting Clients Via Their Preferred Method Of Contact (1:34)
- Consent - Finance and Telecommunications (2:15)
- Consent - Energy (2:25)
- Disclosure (2:32)
- Creditor Rejecting Our PCF - Finance and Energy (1:19)
- Creditor Rejecting Our PCF - Telecommunications (1:19)
- Disputing Liability - Finance (1:10)
- Disputing Liability - Telecommunications (2:01)
- Disputing Liability - Energy (1:49)
- SCI Amount (0:35)
- 60 days arrears (0:53)
- Notices - Finance (2:17)
- Notices - Lease (2:17)
- Notices - Telecommunications (1:48)
- Notices - Energy (1:48)
- Hardship - Finance (3:14)
- Hardship - Telecommunications (3:54)
- Hardship - Energy (3:11)
- Listed After Bankruptcy (1:50)
- Misleading Or Deceptive Conduct (1:11)
- Account Paid But Not Downgraded (0:36)
- Excessive Contact Or Contact After Hours (4:30)
- Request For Documentation (2:19)
- Responsible Lending - Finance (2:32)
- Responsible Lending - Telecommunications (2:56)
- Timeframes (1:21)
- Correspondence Must Be Reflected In Notes (1:15)
- Competency Assessment
Clearouts
Available in
days
days
after you enroll
- Introduction (1:53)
- Checklist (2:01)
- Creditor Not Accepting Our PCF and Request for Documentation (2:08)
- Consent (1:08)
- Statute Of Limitations (0:55)
- Timeframes (0:43)
- Notices (1:04)
- Clear Out Amount (0:35)
- Clear Out Amount Higher Than The Notice (1:08)
- Guarantee Indemnity (2:06)
- Contacting The Company and Guarantor (0:43)
- Paid But Not Updated (0:55)
- Listed After Bankruptcy (1:51)
- Hardship (2:57)
- COVID-19 - Finance (2:15)
- COVID-19 - Energy (1:48)
- COVID-19 - Telecommunication (1:36)
- Circumstance Beyond The Client's Control - Finance (1:43)
- Circumstance Beyond The Client's Control - Energy (1:24)
- Circumstance Beyond The Client's Control (1:37)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telecommunications (2:42)
- Fraud (1:18)
- Competency Assessment
Current Credit Provider
Available in
days
days
after you enroll
- Introduction (0:50)
- Checklist (1:32)
- Australian Credit License (1:55)
- EDR Scheme (1:24)
- Fraud (1:18)
- Domestic Or Family Violence - Finance (2:39)
- Domestic Or Family Violence - Energy (2:12)
- Domestic Or Family Violence - Telecommunications (2:42)
- Statute Of Limitations (0:55)
- Client Didn't Benefit From The Account - Finance (2:13)
- Client Didn't Benefit From The Account - Telecommunications (0:58)
- Disputing Liability - Finance (1:10)
- Disputing Liability - Telecommunications (2:01)
- Disputing Liability - Energy (1:49)
- Listed After Bankruptcy (1:50)
- Account Paid But Not Updated (1:10)
- Consent - Finance and Telecommunications (2:15)
- Consent - Energy (2:25)
- Disclosure (2:32)
- Creditor Rejecting Our PCF - Finance and Energy (1:19)
- Creditor Rejecting Our PCF - Telecommunications (1:19)
- Timeframes (1:21)
- Competency Assessment
Data Corrections
Available in
days
days
after you enroll
Cross Reference and Possible Matches
Available in
days
days
after you enroll
Judgements - Consumer
Available in
days
days
after you enroll
Fraudulent Directorships
Available in
days
days
after you enroll
Partial RHI Success or New RHI added after TOA
Available in
days
days
after you enroll
How To Read Clients Bank Statements
Available in
days
days
after you enroll
Creditor Follow Ups
Available in
days
days
after you enroll
Business Credit Reports
Available in
days
days
after you enroll
Financial Hardship on Credit reports
Available in
days
days
after you enroll
Calls
Available in
days
days
after you enroll
1.1
Available in
days
days
after you enroll
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