Products
External Communication Checklists
Daily Tasks and Resources
Enquiries - Consumer
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Introduction (1:23)
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Checklist (1:28)
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Australian Credit License (1:55)
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Consent - Telco and Finance (2:15)
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Consent - Energy (2:25)
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Creditors Must Be Members Of An EDR Scheme (1:24)
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Disclosure (2:32)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telco (2:42)
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Fraud (1:18)
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Creditor Refuses Or Fails To Provide Documentation (2:19)
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Timeframes (1:21)
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Competency Assessment
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Quiz
Enquiries - Commercial
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Introduction (1:01)
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Checklist (2:02)
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Consent (1:08)
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Creditor Not Accepting Our PCF and Request for Documentation (2:08)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telecommunications (2:42)
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Fraud (1:18)
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Guarantee Indemnity (2:06)
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Timeframes (0:43)
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Competency Assessment
How to read interaction notes
Repayment History Information and Credit Limit - Consumer
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Introduction (0:50)
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Checklist (1:36)
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Australian Credit License (1:55)
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Creditors Must Be Members Of An EDR Scheme (1:24)
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Fraud (1:18)
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Domestic Or Family Violence (2:39)
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COVID-19 (2:06)
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Contacting Clients Via Their Preferred Method Of Contact (1:34)
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Consent (2:15)
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Disclosure (2:32)
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Disputing Liability (1:10)
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Hardship (3:14)
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Listed After Bankruptcy (1:50)
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Misleading Or Deceptive Conduct (1:11)
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Account Paid But Not Updated (1:10)
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RHI Number Sequence Incorrect Or Client Paid In The Grace Period (1:40)
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Excessive Contact Or Contact After Hours (4:30)
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Request For Documentation (2:19)
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Creditor Rejecting Our PCF - Finance and Energy (1:19)
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Creditor Rejecting Our PCF - Telecommunications (1:19)
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Responsible Lending (2:32)
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Timeframes (1:21)
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Circumstances Beyond The Client's Control (1:42)
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Client Didn't Benefit From The Account (2:13)
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Correspondence Must Be Reflected In Notes (1:15)
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Updating Credit Limit
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Template Emails
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Competency Assessment
Financial Hardship Information
Defaults - Consumer
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Introduction (1:02)
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Checklist (1:33)
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Australian Credit License (1:55)
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EDR Scheme (1:24)
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Fraud (1:18)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telecommunications (2:42)
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Statute Of Limitations (0:55)
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Circumstances Beyond The Client's Control - Finance (1:42)
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Circumstances Beyond The Client's Control - Telecommunications (1:37)
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Circumstances Beyond The Client's Control - Energy (1:24)
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COVID-19 - Finance (2:06)
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COVID-19 - Telecommunications (1:36)
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COVID-19 - Energy (1:48)
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Client Didn't Benefit From The Account - Finance (2:13)
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Client Didn't Benefit From The Account - Telecommunications (0:58)
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Contacting Clients Via Their Preferred Method Of Contact (1:34)
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Consent - Finance and Telecommunications (2:15)
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Consent - Energy (2:25)
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Disclosure (2:32)
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Creditor Rejecting Our PCF - Finance and Energy (1:19)
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Creditor Rejecting Our PCF - Telecommunications (1:19)
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Disputing Liability - Finance (1:10)
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Disputing Liability - Telecommunications (2:01)
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Disputing Liability - Energy (1:49)
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Default Amount (0:35)
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60 days arrears (0:53)
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Notices - Finance (4:20)
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Notices - Lease (4:11)
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Notices - Telecommunications (2:43)
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Notices - Energy (2:14)
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Hardship - Finance (3:14)
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Hardship - Telecommunications (3:54)
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Hardship - Energy (3:11)
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Listed After Bankruptcy (1:50)
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Misleading Or Deceptive Conduct (1:11)
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Account Paid But Not Updated (1:10)
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Excessive Contact Or Contact After Hours (4:30)
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Request For Documentation (2:19)
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Responsible Lending - Finance (2:32)
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Responsible Lending - Telecommunications (2:56)
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Timeframes (1:21)
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Correspondence Must Be Reflected In Notes (1:15)
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Competency Assessment
Defaults - Commercial
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Intro (0:46)
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Checklist (2:01)
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Creditor Not Accepting Our PCF and Request for Documentation (2:08)
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Consent (1:08)
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Statute Of Limitations (0:55)
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Timeframes (0:43)
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Notices (1:04)
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Default Amount (0:35)
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Default Amount Higher Than The Notice (1:08)
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Guarantee Indemnity (2:06)
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Contacting The Company and Guarantor (0:43)
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Paid But Not Updated (0:55)
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Listed After Bankruptcy (1:51)
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Hardship (2:57)
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COVID-19 - Finance (2:15)
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COVID-19 - Energy (1:48)
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COVID-19 - Telecommunication (1:36)
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Circumstance Beyond The Client's Control - Finance (1:43)
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Circumstance Beyond The Client's Control - Energy (1:24)
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Circumstance Beyond The Client's Control (1:37)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telecommunications (2:42)
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Fraud (1:18)
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Competency Assessment
Serious Credit Infringements
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Introduction (2:07)
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Checklist (1:47)
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Australian Credit License (1:55)
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EDR Scheme (1:24)
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Fraud (1:18)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telecommunications (2:42)
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Statute Of Limitations (0:55)
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Circumstances Beyond The Client's Control - Finance (1:42)
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Circumstances Beyond The Client's Control - Telecommunications (1:37)
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Circumstances Beyond The Client's Control - Energy (1:24)
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COVID-19 - Finance (2:06)
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COVID-19 - Telecommunications (1:36)
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COVID-19 - Energy (1:48)
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Client Didn't Benefit From The Account - Finance (2:13)
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Client Didn't Benefit From The Account - Telecommunications (0:58)
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Contacting Clients Via Their Preferred Method Of Contact (1:34)
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Consent - Finance and Telecommunications (2:15)
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Consent - Energy (2:25)
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Disclosure (2:32)
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Creditor Rejecting Our PCF - Finance and Energy (1:19)
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Creditor Rejecting Our PCF - Telecommunications (1:19)
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Disputing Liability - Finance (1:10)
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Disputing Liability - Telecommunications (2:01)
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Disputing Liability - Energy (1:49)
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SCI Amount (0:35)
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60 days arrears (0:53)
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Notices - Finance (2:17)
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Notices - Lease (2:17)
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Notices - Telecommunications (1:48)
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Notices - Energy (1:48)
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Hardship - Finance (3:14)
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Hardship - Telecommunications (3:54)
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Hardship - Energy (3:11)
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Listed After Bankruptcy (1:50)
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Misleading Or Deceptive Conduct (1:11)
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Account Paid But Not Downgraded (0:36)
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Excessive Contact Or Contact After Hours (4:30)
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Request For Documentation (2:19)
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Responsible Lending - Finance (2:32)
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Responsible Lending - Telecommunications (2:56)
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Timeframes (1:21)
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Correspondence Must Be Reflected In Notes (1:15)
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Competency Assessment
Clearouts
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Introduction (1:53)
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Checklist (2:01)
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Creditor Not Accepting Our PCF and Request for Documentation (2:08)
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Consent (1:08)
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Statute Of Limitations (0:55)
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Timeframes (0:43)
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Notices (1:04)
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Clear Out Amount (0:35)
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Clear Out Amount Higher Than The Notice (1:08)
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Guarantee Indemnity (2:06)
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Contacting The Company and Guarantor (0:43)
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Paid But Not Updated (0:55)
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Listed After Bankruptcy (1:51)
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Hardship (2:57)
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COVID-19 - Finance (2:15)
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COVID-19 - Energy (1:48)
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COVID-19 - Telecommunication (1:36)
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Circumstance Beyond The Client's Control - Finance (1:43)
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Circumstance Beyond The Client's Control - Energy (1:24)
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Circumstance Beyond The Client's Control (1:37)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telecommunications (2:42)
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Fraud (1:18)
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Competency Assessment
Current Credit Provider
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Introduction (0:50)
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Checklist (1:32)
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Australian Credit License (1:55)
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EDR Scheme (1:24)
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Fraud (1:18)
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Domestic Or Family Violence - Finance (2:39)
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Domestic Or Family Violence - Energy (2:12)
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Domestic Or Family Violence - Telecommunications (2:42)
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Statute Of Limitations (0:55)
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Client Didn't Benefit From The Account - Finance (2:13)
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Client Didn't Benefit From The Account - Telecommunications (0:58)
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Disputing Liability - Finance (1:10)
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Disputing Liability - Telecommunications (2:01)
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Disputing Liability - Energy (1:49)
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Listed After Bankruptcy (1:50)
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Account Paid But Not Updated (1:10)
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Consent - Finance and Telecommunications (2:15)
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Consent - Energy (2:25)
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Disclosure (2:32)
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Creditor Rejecting Our PCF - Finance and Energy (1:19)
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Creditor Rejecting Our PCF - Telecommunications (1:19)
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Timeframes (1:21)
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Competency Assessment
Data Corrections
Cross Reference and Possible Matches
Judgements - Consumer
Fraudulent Directorships
Partial RHI Success or New RHI added after TOA
How To Read Clients Bank Statements
Creditor Follow Ups
Business Credit Reports
Financial Hardship on Credit reports
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