CRI 2/5/9/12 matters | Credit Repair Australia

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CRI Case Manager

Products

CRI 2/5/9/12 matters (18:02)

External Communication Checklists

Creditor Checklist
Client Checklist

Daily Tasks and Resources

Setting up one note (6:33)
Resource folder (4:18)
Sending emails from a different email
Learning Material
Daily Allocation (1:49)
CRI Status Guide
CRI bulk documents
Legislation
Saving clients documents with personal info (3:01)
Terminology differences
Templates

Enquiries - Consumer

Introduction (1:23)
Checklist (1:28)
Australian Credit License (1:55)
Consent - Telco and Finance (2:15)
Consent - Energy (2:25)
Creditors Must Be Members Of An EDR Scheme (1:24)
Disclosure (2:32)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telco (2:42)
Fraud (1:18)
Creditor Refuses Or Fails To Provide Documentation (2:19)
Timeframes (1:21)
Competency Assessment
Quiz

Enquiries - Commercial

Introduction (1:01)
Checklist (2:02)
Consent (1:08)
Creditor Not Accepting Our PCF and Request for Documentation (2:08)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telecommunications (2:42)
Fraud (1:18)
Guarantee Indemnity (2:06)
Timeframes (0:43)
Competency Assessment

How to read interaction notes

Abbreviations
Hardship (19:08)
Dispute (2:28)
Responsible Lending or Client Didn't Benefit (4:15)
Updating Personal Details (1:59)
Incomplete Notes (4:02)
Collection Agent (2:30)
Misleading Information (3:00)

Repayment History Information and Credit Limit - Consumer

Introduction (0:50)
Checklist (1:36)
Australian Credit License (1:55)
Creditors Must Be Members Of An EDR Scheme (1:24)
Fraud (1:18)
Domestic Or Family Violence (2:39)
COVID-19 (2:06)
Contacting Clients Via Their Preferred Method Of Contact (1:34)
Consent (2:15)
Disclosure (2:32)
Disputing Liability (1:10)
Hardship (3:14)
Listed After Bankruptcy (1:50)
Misleading Or Deceptive Conduct (1:11)
Account Paid But Not Updated (1:10)
RHI Number Sequence Incorrect Or Client Paid In The Grace Period (1:40)
Excessive Contact Or Contact After Hours (4:30)
Request For Documentation (2:19)
Creditor Rejecting Our PCF - Finance and Energy (1:19)
Creditor Rejecting Our PCF - Telecommunications (1:19)
Responsible Lending (2:32)
Timeframes (1:21)
Circumstances Beyond The Client's Control (1:42)
Client Didn't Benefit From The Account (2:13)
Correspondence Must Be Reflected In Notes (1:15)
Updating Credit Limit
Template Emails
Competency Assessment

Financial Hardship Information

Temporary Financial Hardship Arrangement (3:53)
Variation Financial Hardship Arrangement (4:11)

Defaults - Consumer

Introduction (1:02)
Checklist (1:33)
Australian Credit License (1:55)
EDR Scheme (1:24)
Fraud (1:18)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telecommunications (2:42)
Statute Of Limitations (0:55)
Circumstances Beyond The Client's Control - Finance (1:42)
Circumstances Beyond The Client's Control - Telecommunications (1:37)
Circumstances Beyond The Client's Control - Energy (1:24)
COVID-19 - Finance (2:06)
COVID-19 - Telecommunications (1:36)
COVID-19 - Energy (1:48)
Client Didn't Benefit From The Account - Finance (2:13)
Client Didn't Benefit From The Account - Telecommunications (0:58)
Contacting Clients Via Their Preferred Method Of Contact (1:34)
Consent - Finance and Telecommunications (2:15)
Consent - Energy (2:25)
Disclosure (2:32)
Creditor Rejecting Our PCF - Finance and Energy (1:19)
Creditor Rejecting Our PCF - Telecommunications (1:19)
Disputing Liability - Finance (1:10)
Disputing Liability - Telecommunications (2:01)
Disputing Liability - Energy (1:49)
Default Amount (0:35)
60 days arrears (0:53)
Notices - Finance (4:20)
Notices - Lease (4:11)
Notices - Telecommunications (2:43)
Notices - Energy (2:14)
Hardship - Finance (3:14)
Hardship - Telecommunications (3:54)
Hardship - Energy (3:11)
Listed After Bankruptcy (1:50)
Misleading Or Deceptive Conduct (1:11)
Account Paid But Not Updated (1:10)
Excessive Contact Or Contact After Hours (4:30)
Request For Documentation (2:19)
Responsible Lending - Finance (2:32)
Responsible Lending - Telecommunications (2:56)
Timeframes (1:21)
Correspondence Must Be Reflected In Notes (1:15)
Competency Assessment

Defaults - Commercial

Intro (0:46)
Checklist (2:01)
Creditor Not Accepting Our PCF and Request for Documentation (2:08)
Consent (1:08)
Statute Of Limitations (0:55)
Timeframes (0:43)
Notices (1:04)
Default Amount (0:35)
Default Amount Higher Than The Notice (1:08)
Guarantee Indemnity (2:06)
Contacting The Company and Guarantor (0:43)
Paid But Not Updated (0:55)
Listed After Bankruptcy (1:51)
Hardship (2:57)
COVID-19 - Finance (2:15)
COVID-19 - Energy (1:48)
COVID-19 - Telecommunication (1:36)
Circumstance Beyond The Client's Control - Finance (1:43)
Circumstance Beyond The Client's Control - Energy (1:24)
Circumstance Beyond The Client's Control (1:37)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telecommunications (2:42)
Fraud (1:18)
Competency Assessment

Serious Credit Infringements

Introduction (2:07)
Checklist (1:47)
Australian Credit License (1:55)
EDR Scheme (1:24)
Fraud (1:18)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telecommunications (2:42)
Statute Of Limitations (0:55)
Circumstances Beyond The Client's Control - Finance (1:42)
Circumstances Beyond The Client's Control - Telecommunications (1:37)
Circumstances Beyond The Client's Control - Energy (1:24)
COVID-19 - Finance (2:06)
COVID-19 - Telecommunications (1:36)
COVID-19 - Energy (1:48)
Client Didn't Benefit From The Account - Finance (2:13)
Client Didn't Benefit From The Account - Telecommunications (0:58)
Contacting Clients Via Their Preferred Method Of Contact (1:34)
Consent - Finance and Telecommunications (2:15)
Consent - Energy (2:25)
Disclosure (2:32)
Creditor Rejecting Our PCF - Finance and Energy (1:19)
Creditor Rejecting Our PCF - Telecommunications (1:19)
Disputing Liability - Finance (1:10)
Disputing Liability - Telecommunications (2:01)
Disputing Liability - Energy (1:49)
SCI Amount (0:35)
60 days arrears (0:53)
Notices - Finance (2:17)
Notices - Lease (2:17)
Notices - Telecommunications (1:48)
Notices - Energy (1:48)
Hardship - Finance (3:14)
Hardship - Telecommunications (3:54)
Hardship - Energy (3:11)
Listed After Bankruptcy (1:50)
Misleading Or Deceptive Conduct (1:11)
Account Paid But Not Downgraded (0:36)
Excessive Contact Or Contact After Hours (4:30)
Request For Documentation (2:19)
Responsible Lending - Finance (2:32)
Responsible Lending - Telecommunications (2:56)
Timeframes (1:21)
Correspondence Must Be Reflected In Notes (1:15)
Competency Assessment

Clearouts

Introduction (1:53)
Checklist (2:01)
Creditor Not Accepting Our PCF and Request for Documentation (2:08)
Consent (1:08)
Statute Of Limitations (0:55)
Timeframes (0:43)
Notices (1:04)
Clear Out Amount (0:35)
Clear Out Amount Higher Than The Notice (1:08)
Guarantee Indemnity (2:06)
Contacting The Company and Guarantor (0:43)
Paid But Not Updated (0:55)
Listed After Bankruptcy (1:51)
Hardship (2:57)
COVID-19 - Finance (2:15)
COVID-19 - Energy (1:48)
COVID-19 - Telecommunication (1:36)
Circumstance Beyond The Client's Control - Finance (1:43)
Circumstance Beyond The Client's Control - Energy (1:24)
Circumstance Beyond The Client's Control (1:37)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telecommunications (2:42)
Fraud (1:18)
Competency Assessment

Current Credit Provider

Introduction (0:50)
Checklist (1:32)
Australian Credit License (1:55)
EDR Scheme (1:24)
Fraud (1:18)
Domestic Or Family Violence - Finance (2:39)
Domestic Or Family Violence - Energy (2:12)
Domestic Or Family Violence - Telecommunications (2:42)
Statute Of Limitations (0:55)
Client Didn't Benefit From The Account - Finance (2:13)
Client Didn't Benefit From The Account - Telecommunications (0:58)
Disputing Liability - Finance (1:10)
Disputing Liability - Telecommunications (2:01)
Disputing Liability - Energy (1:49)
Listed After Bankruptcy (1:50)
Account Paid But Not Updated (1:10)
Consent - Finance and Telecommunications (2:15)
Consent - Energy (2:25)
Disclosure (2:32)
Creditor Rejecting Our PCF - Finance and Energy (1:19)
Creditor Rejecting Our PCF - Telecommunications (1:19)
Timeframes (1:21)
Competency Assessment

Data Corrections

Introduction (1:04)
Checklist (0:55)
Personal Information Must Be Accurate (1:18)
Request For Documentation (2:19)
Timeframes (1:21)
Competency Assessment

Cross Reference and Possible Matches

Introduction (1:05)
Checklist (0:58)
Authorised Representatives (0:48)
Personal Information Must Be Accurate (1:18)
Timeframes (1:21)
Competency Assessment

Judgements - Consumer

Introduction (0:51)
Process Map (2:52)
Checklist (1:44)
Statute Of Limitations (0:57)
Non Credit Related (0:47)
Court Writs and Court Summons (0:45)
Paid Judgements (0:48)
Domestic Or Family Violence - Finance (2:39)
Competency Assessment

Fraudulent Directorships

Step By Step Guide (1:59)
Summary

Partial RHI Success or New RHI added after TOA

Process Map - Partial RHI Pos (1:17)
Process Map - New RHI After Sign Up (2:42)

How To Read Clients Bank Statements

Fact Sheet (4:47)

Creditor Follow Ups

Step By Step Guide (1:16)

Business Credit Reports

How to Read an Equifax Credit Report (2:43)
Business Credit File Checklist (1:21)
External Administration (3:39)

Financial Hardship on Credit reports

What is FHI? (5:59)
What does it look like on the reports (3:25)
Financial hardship abbreviations (3:34)
Financial Hardship Hot topic FAQ (17:03)

Calls

Client Calls
Inbound Creditor Calls
Outbound Creditor Calls

1.1

1.1 Checklist

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CRI 2/5/9/12 matters

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