Illion Green ID | Credit Repair Australia

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Satellite Tasks

AFCA-Australian Financial complaint Authority

Who are AFCA and our obligations
Trigger words (4:54)

Cancellation and Complaints

What is a cancellation or complaint (3:42)
Retention scripts (3:42)
Pre events and events screen (5:42)
Resolutions inbox (7:43)

Daily Tasks

CRI Intro (1:26)
What to look for on a clients file (5:43)
Status Guide (1:21)
Credit repair inbox (10:37)
Negative response indicator (5:34)
TAWK (4:20)
Positive responses
Response received docs required
Basic Credit reporting-how to read a report (39:32)
Adding subscription matters
Inbox - Creditor Validations Insolvency
Creditor Verbal Validations- Insolvency
Creditor validation report-approved users only (5:05)
How to resend a PCF-Privacy consent form through genesis to the creditor (2:37)
EDR
How to action emails in Genesis

Aircall

What is aircall
How to access aircall
How to use aircall

Solvent Products-CRI

New Repair options 2 5 9 TOA
Benefits of the CRI products and Muney
Protection Plus TOA
Muney Debt Elimination TOA
Protection plus and Muney FAQ session (21:27)
Repair Options recorded FAQ session (18:02)

Other Services

Credit report review and score checker (2:56)
Online Calculator
Loan Match

Resources and documents for training

Status guide 2025
CRI FAQ
CRI step by Step
Negative response Identification
Positive response identification
Positive statuses
EDR Status emails
Permissable time periods
Illion Green ID (12:25)

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Illion Green ID

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