Muney and aircall | Credit Repair Australia

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Customer Coordinators Processes

Scripting

Equifax Script (5:38)
Centrelink Questions and decision tree
No thanks and objections (3:42)
Booked online
Coords FAQs
General probing questions (13:37)
Questions around data security
Script

Calendly

Booking a calendly appointment (8:02)
Daily Calendly reception (8:26)
Booking CRI Calendly (6:32)

TAWK

Tawk Reception (5:57)
Actioning Messages (9:04)
Turn of autofill (2:55)

Actioning Emails

Actioning miscellaneous and client emails (7:53)

DR Enquiries

Priority of Dr Enquiries (3:47)

Reception

Reception Decision tree (7:47)
Resetting portal email address and password (2:57)

My file

My file and Equifax reports (3:03)

Statuses

DMC-Doesn't meet criteria (6:45)

Protection plus

Protection plus process (11:38)

Operating Rhythm

Operating Rhythm and time sheets (7:13)
Stats (5:31)

Customer coordinators roles

Our Virtual Assistants (4:41)
Customer Coordinator (15:33)

Insolvency Intro call

Intro call

5* Reviews

5* reviews (13:30)
5* review FAQ

Compliance

Compliance Checklist (13:03)
Coords Compliance requirements (11:18)

Building skills

Call control (1:12)
Understanding partner leads (12:27)

Muney

Muney Call process (3:42)
Muney Scripts and call requirements (3:37)
Muney Objection handling (3:48)
Muney Questionnaire (5:37)
Section summary
Muney and aircall (2:14)

Score checker

Score checker and actioning client files (9:14)

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Muney and aircall

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