Scripting

Available in days

days after you enroll

• Equifax Script (5:38) Start
• Centrelink Questions and decision tree Start
• No thanks and objections (3:42) Start
• Booked online Start
• Coords FAQs Start
• General probing questions (13:37) Start
• Questions around data security Start
• Script Start

  Calendly

Available in days

days after you enroll

• Booking a calendly appointment (8:02) Start
• Daily Calendly reception (8:26) Start
• Booking CRI Calendly (6:32) Start

  TAWK

Available in days

days after you enroll

• Tawk Reception (5:57) Start
• Actioning Messages (9:04) Start
• Turn of autofill (2:55) Start

  Actioning Emails

Available in days

days after you enroll

• Actioning miscellaneous and client emails (7:53) Start

  DR Enquiries

Available in days

days after you enroll

• Priority of Dr Enquiries (3:47) Start

  Reception

Available in days

days after you enroll

• Reception Decision tree (7:47) Start
• Resetting portal email address and password (2:57) Start

  My file

Available in days

days after you enroll

• My file and Equifax reports (3:03) Start

  Statuses

Available in days

days after you enroll

• DMC-Doesn't meet criteria (6:45) Start

  Protection plus

Available in days

days after you enroll

• Protection plus process (11:38) Start

  Operating Rhythm

Available in days

days after you enroll

• Operating Rhythm and time sheets (7:13) Start
• Stats (5:31) Start

  Customer coordinators roles

Available in days

days after you enroll

• Our Virtual Assistants (4:41) Start
• Customer Coordinator (15:33) Start

  Insolvency Intro call

Available in days

days after you enroll

• Intro call Start

  5* Reviews

Available in days

days after you enroll

• 5* reviews (13:30) Start
• 5* review FAQ Start

  Compliance

Available in days

days after you enroll

• Compliance Checklist (13:03) Start
• Coords Compliance requirements (11:18) Start

  Building skills

Available in days

days after you enroll

• Call control (1:12) Start
• Understanding partner leads (12:27) Start

  Muney

Available in days

days after you enroll

• Muney Call process (3:42) Start
• Muney Scripts and call requirements (3:37) Start
• Muney Objection handling (3:48) Start
• Muney Questionnaire (5:37) Start
• Section summary Start
• Muney and aircall (2:14) Start

  Score checker

Available in days

days after you enroll

• Score checker and actioning client files (9:14) Start