AFCA-Australian Financial complaint Authority
Cancellation and Complaints
Daily Tasks
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CRI Intro (1:26)
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What to look for on a clients file (5:43)
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Status Guide (1:21)
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Credit repair inbox (10:37)
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Negative response indicator (5:34)
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TAWK (4:20)
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Positive responses
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Response received docs required
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Basic Credit reporting-how to read a report (39:32)
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Adding subscription matters
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Inbox - Creditor Validations Insolvency
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Creditor Verbal Validations- Insolvency
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Creditor validation report-approved users only (5:05)
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How to resend a PCF-Privacy consent form through genesis to the creditor (2:37)
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EDR
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How to action emails in Genesis
Solvent Products-CRI
Resources and documents for training
