Taking live payments | Credit Repair Australia

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All Staff-Generic processes

Third Party contact and Privacy

Third Party contact process (5:47)
Process for Identification (5:40)

Genesis

Override requests (2:21)
Confirming the correct credit report
Taking live payments

IT trouble shooting

VPN Connection-trouble shooting (2:13)
Genesis version (0:43)
Double screens (1:49)
Accessing links through Chrome
Syncing one drive
Adding Tiles to your email signature
Re setting your password
IT tickets FEB 2024

Customer Portal

Our customer portal- what is it
Updates to the portal (14:25)
What does the client receive (3:53)
Benefits of the portal
Portal Quiz
Test log in to the portal

CRA Incentives 2023

Birthday day off
Westpac

AIRCALL

What is aircall
How to access aircall
How to use aircall
Click to call on Genesis
NEW AIRCALL WORKSPACE MAY 2025

Understanding Unconscionable conduct

Online e-learning
Red Flag checklist
DV support resources
Understanding unconscionable conduct summary

Scripts

Call not recorded script
Data breach questions

Portal Resources

FAQS
Blog links
Resources

Abusive Client policy

Abusive client process

Mental Health, Domestic Violence and Family support

Mental Health, domestic violence and family support help

Growth and Development

PDC (13:02)
Our Learning and Development Library

Customer Help videos

How to complete a PCF (2:26)
How to complete a STAT DEC (3:22)
How to complete a Fraud report (5:20)

Comms Log

What is a comms log? (4:57)
How to insert a comms log (4:56)
Comms log Privacy
Comms log Quiz

Timesheet

Weekly timesheet

Solvent Products-CRI

New Repair options 2 5 9 TOA
Benefits of the CRI products and Muney
Protection plus and Muney FAQ session (21:27)
Repair Options recorded FAQ session (18:02)

5* Reviews

5* reviews (13:30)
5* review FAQ

Muney

Muney-Debt Elimination Status Guide

Chat GPT

AI policy and using chat chatGPT (3:36)

Teach online with

Taking live payments

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