PC-Collector

Example Curriculum

Customer Contact

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days after you enroll

Debt collection guidelines
Contact policy
Third party (5:47)
CRI calendly (6:32)
Live chat-Tawk (4:20)
Public mailboxes-Genesis (3:35)
The 5 W of collecting (7:26)
Guide to actioning call backs and missed calls
Call control
Dishonour reports genesis link
Updating Genesis dishonour sheet (4:30)

Aircall

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days after you enroll

What is aircall
How to access aircall
How to use aircall

TAWK

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days after you enroll

What is Tawk
How to use TAWK

Genesis

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days after you enroll

Logging in and navigating genesis
Adding/updating contact details
Adding names or alternative names
Comms log (9:52)
Dishonours (3:13)
Accounts (3:19)
Setting up and checking schedules (14:00)
Drawing manual payments
Redebits (3:46)
No active schedule (6:05)
Remote docs and what you can send (6:29)
FAQ
Identifying what product the client is signed for (6:01)
Finding the TOA and terms on Genesis (3:24)
Temporary Card redebit Oct 24 (7:47)
Genesis remote transactions (15:08)

Cancellations and complaints

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days after you enroll

What is a cancellation or complaint? (3:42)
Pre events and lodging an event (9:24)
Criteria to stop payments for events
Cancellations-liable Step by step
CSR Queue transfers
Friction points

Insolvency

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days after you enroll

Formal Insolvency
Informal Insolvency
Insol terms of agreement
Insolvency Status guide
Insolvency Dishonour Script

Solvent Products-CRI

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days after you enroll

Restore terms of agreement
Repair Terms of agreement
Corporate Terms of agreement
Protection plus Terms of agreement
Aftercare
Restore (7:54)
Benefits of the CRI products and Muney
New Repair options 2 5 9 TOA
Verbal agreement sample

Subscription

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days after you enroll

Sub arrangement script
Subscription Payway
Subscription dishonor step by step
Benefits (5:59)
Objection scripts
Example Calls
Expired card-Aftercare
Sub Comms log help sheet
Sending Statements to Subscription clients (6:07)
When to claim a subscription arrangement

Credit Repair

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days after you enroll

CRI Dishonour script
Guide to making repair arrangements
Discounted Settlement rules
SOFP (2:23)
CRI work item status guide (1:21)
CRI (credit report improvement( Calendly
Collecting CRI Completed files
Recurring invoice (8:19)

Hardship

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days after you enroll

Hardship policy
Guide to making repair arrangements
SOFP

PC Stats and KPIS

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days after you enroll

Payment arrangement conditions (14:54)
Coaching checklist

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Showcase other available courses, bundles, and coaching products you’re selling with the Featured Products block to provide alternatives to visitors who may not be interested in this specific product.

PC-Administrative tasks

Debbie

(1) Credit Repair Australia new starter Induction

Debbie

Example Curriculum

This course is closed for enrollment.

Example Featured Products

PC-Administrative tasks

(1) Credit Repair Australia new starter Induction

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