Example Curriculum
Operating Rhythm
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One on Ones for Leadership
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Dialler
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Payroll
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Training New Starts
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Hot Desk booking
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8x8
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Text It
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Information Technology
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Genesis
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Accounting
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Wizard Management
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Gap Analysis
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PDC=Performance Development Conversations and plan
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Understanding the concept of unconscionable conduct
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Aircall
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HR Initiatives and processes
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DISC profiling and communication
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People Management timeline and reminders
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Customer Portal
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Insolvency Voting for DA
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CSR Event Management
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- Event Status (7:38)
- Event approvals (29:53)
- Write off explanation (10:34)
- Refund and changing accounts
- CSR Event screen explanation
- Using Event apply screen
- How to run daily CSR Reporting (8:29)
- How to complete customer service events report (4:28)
- No Guarantee: Refund conditions – Guide to application
Recorded skills session Chat GPT
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