AFCA-Who are they? | Credit Repair Australia

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(1) Credit Repair Australia new starter Induction

Introduction to Credit Repair Australia

Welcome to Induction
Induction Resources (4:04)
Induction Format (3:17)
Common Things you should know
Where we began (3:18)
Why we are here (8:46)
What we do (12:38)
Muney (0:51)
Introduction quick quiz
Introduction quick quiz-International Staff

Our people

Our Organisation Chart (3:26)
Our Guiding Principles (16:54)
Your Buddie (2:05)
All about you (2:07)
Welcome from our teams (3:53)
Company Day (34:35)
Our people quick quiz

Our Clients

An Intro to our Marketing (5:14)
Who are our clients and what they want (23:41)
Entities (9:56)
Our Clients Journey (25:33)
What our clients say (9:43)
The client portal (3:53)
Our clients quick quiz

Our Insolvency Solution Processes

What is Insolvency (7:10)
Who are AFSA? (6:38)
Insolvency Flags (10:56)
Secured and Unsecured debts (5:01)
Provable and Non provable debts (5:27)
What are thresholds
Debts included in Bankruptcy
Employment restrictions (2:28)
Voting (6:35)
Disclosure
Formal Options
Informal Options
FAQ's IDA/Debt Agreement (16:09)
Benefits & Consequences (9:50)
Product comparison (8:08)
BOND-Personal Insolvency Practitioners award
Insolvency Scenarios
Debt Types Quiz

Our Credit Report Improvement solutions

Credit reporting crash course (15:07)
What is a credit report (1:30)
How to access your report (1:36)
What is a CRB?
What is a credit score? (4:41)
Why Improve your credit report (6:51)
What is listed on your credit report (1:34)
The 5 C's of credit (3:03)
The legal process (7:57)
Permissible time periods (6:09)
Serious Credit infringements
Domestic Violence (3:52)
Statute Barred
Fraud (3:27)
Repayment history Key
Credit reporting terms
Credit Report Summary (4:35)
The Credit restoration process
Permissible Time periods Quiz

Other Services

Our Client portal (6:56)
Credit report review and score checker (2:56)
Online Calculator
Loan Match

Call flow journey

CRI Client
INS Client
Customer Coords booking call (15:33)

Compliance

Our overall compliance requirements (4:14)
AFCA-Who are they?
Terms of Agreement (12:47)
Phishing Scam

Our Systems

Computer skills set up
Daily connection to CRA
Trouble shooting tips for your system (3:31)
Microsoft 365 (3:39)
One drive (9:56)
Your own drive (1:10)
Time Sheet
Keypay (8:02)
Pulse (3:50)
Our phone system
Please sign/PCF (0:56)
Calendly
Booking a hot desk (3:06)

Genesis-all teams generic

Logging in and navigating genesis (4:41)
Adding /updating contact details (6:59)
Third party (4:40)
Adding names or alternate names
Comms Log (9:52)
Remote Docs tab (6:29)
Privacy Consent form (4:35)
HEM-Household expenditure matrix
Override requests (2:21)
Confirming the correct credit report
Taking live payments

Useful Resources

Common Abbreviations
Phonetic Alphabet
Useful Contacts and time zones
Driving licence codes
Red Flag understanding unconscionable conceptchecklist
Customer Contact policy (4:18)
Daily checklist
Process Questions for our clients
Terminology
Call not recorded script
Data breach questions

IT trouble shooting

IT tickets FEB 2024
Double screens (1:49)
Genesis version (0:43)
VPN Connection-trouble shooting (2:13)
Accessing links through Chrome
Syncing one drive
Adding Tiles to your email signature
Re setting your password

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AFCA-Who are they?

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